Stéphane Boileau
Directeur général
Since 2020
819 536-3334, poste 248
Telephone819 536-3334 Fax819 536-3373 Toll free1 800 567-7603 Emailinfo@tourismemauricie.com
Du lundi au vendredi, de 8 h 30 à 12 h et de 13 h à 16 h 30
Handling Complaints
Given its mission to promote the Québec tourism industry, the Alliance de l’industrie touristique du Québec is charged with receiving and handling any complaints and concerns regarding tourist services offered in Québec, with the exception of those provided at camp grounds.
Lack of communication, poor coordination of services, inconsistent enforcement of standards, inequity, inappropriate behaviours.
Anyone using tourist services who is faced with a problem that they feel unable to solve on their own, or where they have not received satisfactory answers, may register their dissatisfaction by contacting the Alliance by email, by phone (1 877 686-8358, option 7), by fax (450 686-9630) or by mail at 1575 boulevard de l’Avenir, Suite 330, Laval, Québec, H7S 2N5.
This process for handling grievances through the Alliance is not a legal recourse, but rather an initiative to bring the parties closer together.
Procedure
Directeur général
Since 2020
819 536-3334, poste 248
Directrice service aux membres, accueil et concertation
Since 2010
819 536-3334, poste 222
Marketing Manager
Since 2012
819 536-3334, poste 239
Coordonnatrice marketing
Since 2022
819 536-3334 poste 231
Adjointe de direction
Since 2022
819 536-3334, poste 238
Coordonnatrice – Développement des marchés – Hors-Québec
Since 2004
819 536-3334, poste 227
Coordonnatrice – Relations médias, communication et marketing – Hors-Québec
Since 2014
819 536-3334, poste 247
Responsable des finances & services aux employés
Since 2009
819 536-3334, poste 236
Member service manager
Since 2022
514-365-8452
Conseillère, concertation sectorielle & soutien aux membres
Since 2007
819 536-3334, poste 224
Conseiller service aux membres – Shawinigan et Haute-Mauricie
Since 2017
819 536-3334, poste 226
Conseillère service aux membres – Trois-Rivières, Des Chenaux et Centre-du-Québec
Since 2022
819 536-3334, poste 234
Conseillère service aux membres – Maskinongé et Mékinac
Since 2021
819 536-3334 poste 235
Sustainable Development and Special Projects Advisor
Since 2022
819 383-8997
Producteur de contenus photo et vidéo
Since 2021
819 536-3334 poste 230
Conceptrice-rédactrice touristique
Since 2020
819 536-3334, poste 242
Coordonnatrice à la production de contenu
Since 2021
819 536-3334, poste 232
Responsable des communications
Since 2021
819 536-3334, poste 241
Communications Officer
Since 2022
819 536-3334 ext. 249
Agent at reception and tourist information
Since 2022
819 536-3334 ext. 228